Please review my issues and have someone come out and align my dish as I would like to continue doing business with your company. This has been a frustrating experience and one I do not recommend to those considering Direct Tv Now as an option to secure regular channels in addition to some basic cable. I was transferred nine times and was on the phone for over 55 minutes. If I had any other option I would switch. At Point of Sale they told me I was going to get three receivers at no cost. They in turn escalated to a supervisor.
On my 3rd month of the 12 month contract my bill has already increased by seventeen dollars! I contacted Direct Tv and spoke with a rep who, after spending approx. Oh yea they gave us one week to take it or leave it. The tech told me that my dish was not grounded. The representative told me there would be no installation charge. When I advised the rep I just spoke to someone, she attempted to get a supervisor.
I will say that the service was good and I never had any difficulty having repairs made. It was stated that this was changed 3 years ago. The account supervisors stated they esclated my request to have the funds returned and that I would hear from someone within 24 hours it has bee 72 hours and still getting the run around. I finally got someone whom I could understand. Going on my second month now with very few problems. I was chatting with two different person and they told me to return everything which I did went to fedex and return even all the accessories cables and remotes to Att and directv.
I am not sure if any of these messages are replied to but here goes. She credited my account and it was a done deal. I am writing this because I am still on hold. Let me give a quick summary of what happened. I eventually got hung up on when I contiuned to demand they remove it.
Mr, White I am sure there are much more pressing issues on your plate than a customer complaint. If I could give Directv a negative rating, It would be about minus 85!! I want answers and no one with customer service can give me any answers at all. They make a good business out of not taking your call. I asked to speak to a supervisor. Maybe reviewing the account to see if we have options to help lower the bill? It has been a very frustrating time dealing with this problem.
They transfer you to everyone in the world but never to someone who can help. Louise F Sutton I have been trying since April to get a final bill showing the disconnect charge so I can get reimbursed by Spectrum. Their customer service was horrible and I ended up calling my credit card and placing a dispute. Roberta Leckie 623-455-3587 Directv called me twice. In his spare moments, he raises 3 children, does the dishes and writes one post a week. I signed up in December 14, 2016.
Go to in a computer browser e. They quoted me a price after my 1st year was up and all they keep telling me is they are going to listen to my call and call me back. Find a better way of finding this information without invading peoples private lives. The next day came and went and no service on my part. I will fight this one! I called about 3 weeks ago to order another box for my guest room, and the cust serv rep said would I like to upgrade my remotes, etc. I was not legally married to him at the time this debt was made but I got sent to collections? It is something at least.
That sort of nonsense is a 'no-no. Now, I have to pay the disconnection fee! This relationship has lasted a lot longer than I ever thought it would. I decided to try to find out what the story was. Your told one year agreement, yet sent emails for a two year agreement. Almost did this a year ago, but none of the stream services fit our needs and our internet was not dependable. They tell you one thing but do something completely opposite.